FREQUENTLY ASKED QUESTIONS
Welcome to www.pendantcanvas.com! To help you better understand our products and services, we have compiled some frequently asked questions and their answers. If you have other questions during use, please feel free to contact us.
- How do I place an order?
On our website, you can choose the metal blank necklace pendant you like, select the quantity, click “Add to Cart”, and then proceed to the checkout page to complete the payment. You will need to provide a shipping address and payment information. - What payment methods are supported?
We accept a variety of payment methods, including credit cards, debit cards, and convenient payment services (such as PayPal). The specific available payment methods will be displayed during checkout. - When can I receive my order?
Once your order is confirmed and processed, it will usually be shipped within 2 business days. The specific delivery time depends on your geographical location and the shipping method selected. - How do I track my order?
After placing an order, we will send you an order confirmation and tracking information via email. You can check the shipping status of your order in real time through the link provided. - What if the product I received is faulty?
If the product you received is defective or different from what you ordered, please contact us within 30 days of receiving the item. Please submit a refund request to us at [email protected] with your order number and relevant photos. - Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. Once an order is processed and shipped, it cannot be cancelled. We recommend that you request a cancellation in time before the item is shipped. - What is the return policy?
Please refer to our refund policy for details on product returns. The basic principle is that the product must be unused and the return request must be made within the confirmed time frame. - Can the product be customized?
At present, the metal blank necklace pendant we provide is a standard product and does not support personalization. If customization options are launched in the future, we will announce the corresponding information on the website. - How to contact customer service?
If you have any questions or need further assistance, please contact us at the following email:
Email: [email protected]
We will respond to you as soon as possible. - Other questions
If you have other questions not listed here, please feel free to contact us and we will do our best to provide you with a satisfactory answer.
Thank you for visiting www.pendantcanvas.com and look forward to providing you with quality products and services!