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REFUND AND RETURNS POLICY
Thank you for choosing www.pendantcanvas.com! We are committed to providing you with high-quality metal blank necklace pendants and want you to be satisfied with them. If you are not satisfied with your purchase, our refund policy is as follows:

  1. Refund Request
    If you wish to request a refund, please submit a refund request to us within 30 days of receiving the product. Refund requests can be sent via email to [email protected], please include the following information in the email:
    ●Order number
    ●Your name
    ●Reason for refund
    ●Condition and condition of the product (please attach photos if there is damage or missing items)
  2. Refund Conditions
    To be eligible for the refund policy, please ensure the following conditions are met:
    ●The product is unused and in its original condition, including all tags and packaging.
    ●The product should be intact and without any damage or wear when it is returned.
    ●Refund requests must be submitted within 30 days of receiving the product.
  3. Return Process
    ●After you submit your refund request, our customer service team will contact you with the return address and further return instructions.
    ●Please make sure to include your order number and contact details in the return package so that we can quickly process your refund.
  4. Refund Processing
    ●Once we receive the returned product for inspection and confirm that it is eligible for a refund, your refund will be processed within 7 business days.
    ●Refunds will be refunded to the original payment method, and the specific arrival time may vary depending on your bank’s processing time.
  5. Return Shipping Costs
    ●Unless the product is defective or wrong, the customer is responsible for the return shipping costs. We recommend using a tracked postal method to ensure your package arrives safely.
  6. Non-Returnable Items
    The following items are not eligible for refunds:
    ●Customized or personalized products
    ●Promotional or discounted items
    ●Used or damaged products
  7. Contact Us
    For further information or if you have any questions, please feel free to contact us at the following email addresses:
    Email: [email protected]

Company: ACCESSORIES AND GIFTS PTY LTD
Address: 138 Blackshaws Rd, South Kingsville VIC 3015 Australia
Tel: 61393917269

Thank you for choosing www.pendantcanvas.com, we look forward to providing you with quality products and services!